Who We Are

Based in Paris, La Réunion & Tunis, Heiderich is leading international provider of crisis management, crisis PR and business continuity services, helping organizations protect their people, performance and reputation from the impact of major disruptions.

We handle preparation, coaching, tutoring, media training, crisis simulation, we respond to real-life crises in complex, difficult and sensitive or in contestation situations, as well as in post-crisis image reconstruction.

With more than 300 references in more than 50 countries, many are the companies and organizations have requested over the years our services in crisis management and communication, such as Thalès, Air Liquide Benelux, Leroy-Merlin, the World Health Organization, the World Bank, not to mentions States and governments, cities and communities, administrations and professional administrations.

Our consultants come from different backgrounds and come from international firms and companies. They have high experience in crisis management as they have managed a significant number of crisis and complexes situations.

What We Do

Crisis Preparedness – We assist organization to prepare for the crisis they might put at risk their operations, assets, management and reputation. We help them in particular in identifying crisis scenarios, in defining their crisis management policy, organization, procedures, documentations and plans, as well as response plan designed for specific scenarios.
 

Crisis communication plan – We assist companies and organizations in defining the risks to their reputation, their communication strategy, in determining their response strategy and in the preparation of statements and Q&As.

Capacity building and training – We prepare, and train our clients’ management and operation teams in crisis management in order to allow them to face crisis situations.

24/7/365 rapid-response crisis management team – We assist companies and organization during crisis situation in the situation analysis, the communication and response strategy definition and the definition of action plans.

International team

Didier HEIDERICH, CEO   

Didier Heiderich has 20 years of experience in crisis management and issues communication consultancy for French and international companies, market leaders, as well as for private, public and governmental institutions. He previously held managerial positions for more than 12 years in the international industrial sector and public administration.    
- International consultant and coach in crisis management, crisis and issues communication.
- President of Observatoire International des Crises – OIC (International Crisis Watch)
- Crisis management tutor at ENA, IHEDN, IRIS and occasionally at INHESJ, ENSOSP and the University of Geneva.
- Engineer at the Industrial Higher Education Center.

Being a crisis management and crisis communication authority, Didier Heiderich responds in France and internationally to a global issues management, crisis organization, crisis management, strategies and issues communication. He has coached multiple organizations in the implementation or audit of their crisis management plan such as Caisse d’Epargne, Groupe Roullier, Air Liquide Benelux, Grand Lyon. Being the author of Plan de gestion de crise", Dunod (2010), Heiderich is one of the European references in crisis management. Lastly, he responds to more than twenty crises per year.

Gilles DELANOË, Associate consulting director

Gilles Delanoë has more than 10 years of experience as a communication director at Bayer where he was in charge of the crisis unit and the implementation of the crisis management plan.

  - Consulting director in crisis management, issues communication and public affairs.
- Director of communication at Bayer Cropscience for 10 years up until January 2014
- President of the communication commission of UIPP (Union des Industries de la Protection des Plantes) for 8 years.
- Expert in ongoing crisis management strategy planning

Being a specialist in issues communication and crisis management, Gilles Delanoë is both a strategist and a craftsman in crisis management.

For more than 10 years dedicated to communication management and to the managing board of Bayer Cropscience, he improved the crisis management tools that he was in charge of. His position gave him a (360°) broad vision on crises, in their international, sensitive and political context, which is of considerable value for our clients.

During his previous roles, he has managed multiple crises, one of which was “Gaucho” that had lasted for more than 10 years. Within the company, he takes part in the audit and the conception of crisis management plans, the definition of crisis communication strategies and (postures?), developing crisis public relations and affairs, the implementation of “position paper” and sales pitches, coaching and media training for complicated situations.

Since his joined HC in february 2014, he participated in the audit of multiple crisis management plans and guided our clients through multiple crises.